Often, finding the right person to answer your question is the hardest part. The Macro support line is only a call away. Our Support Analysts respond to client inquiries concerning systems operation and diagnose hardware, software, and operator problems. Additionally, we can assist service personnel in installation of hardware and peripheral such as monitors, pin pads, printers, and controllers at your location. Our integrated Service Management system gives the customer complete visibility to all steps taken to resolve issues and can provide comprehensive reporting to measure Service Level Agreements (SLA).
Read about how Macro provides ongoing telephone support to NC ABC Boards.